TERMS AND CONDITIONS
PLEASE READ THIS IMPORTANT
INFORMATION CAREFULLY AS THESE ARE THE TERMS AND CONDITIONS OF THE LEGALLY
BINDING CONTRACT BETWEEN YOU AND CLASSIC CRUISES HOLDINGS S. DE R.L. (D/b/a
REGENT SEVEN SEAS CRUISES). THIS CONTRACT CONTAINS SUBSTANTIAL PENALTIES FOR
CANCELLATION AS WELL AS CERTAIN LIMITATIONS OF LIABILITY.
General Conditions:
Upon the first to
occur of receipt of the Guest’s deposit or the Guest’s receipt of a
confirmation letter/invoice from Regent Seven Seas Cruises or the issuance
of a Passenger Ticket Contract or boarding pass to Guest, the following
terms and conditions form a contract between you and Regent Seven Seas
Cruises with respect to the rights and obligation of you and Regent Seven
Seas Cruises. All bookings are subject to the cancellation provisions set
forth herein, by Regent Seven Seas Cruises, located at 1000 Corporate Drive,
Suite 500, Fort Lauderdale, Florida 33334, (954) 776-6123, and by which you
agree to be bound.
THIS CONTRACT IS SOLELY
BETWEEN YOU (THE GUEST OF REGENT SEVEN SEAS CRUISES) AND REGENT SEVEN SEAS
CRUISES. REGENT SEVEN SEAS CRUISES ACTS FOR THE OWNER(S) AND OPERATOR(S) OF
THE SHIPS DESCRIBED IN THE REGENT SEVEN SEAS CRUISES BROCHURE. YOU AGREE
THAT PASSAGE ON ANY VESSEL IS GOVERNED BY AND SUBJECT TO THE TERMS AND
CONDITIONS OF THE GUEST TICKET CONTRACT. THE GUEST TICKET CONTRACT LIMITS
YOUR RIGHTS AND SETS FORTH LIMITATIONS ON THE TIME FRAMES IN WHICH CLAIMS
MAY BE MADE AND SUITS MAY BE FILED AGAINST A PARTICULAR VESSEL, ITS OWNERS,
OPERATORS, AGENTS AND VARIOUS OTHER THIRD PARTY PROVIDERS. IT IS IMPORTANT
THAT YOU READ ALL OF THE TERMS AND CONDITIONS OF THE GUEST TICKET CONTRACT
WHICH IS AVAILABLE ONLINE AT www.RSSC.com OR UPON REQUEST VIA FAX.
SPECIFICALLY, IN MAKING A
DEPOSIT FOR ANY VOYAGE WITH REGENT SEVEN SEAS CRUISES, YOU AGREE TO ALL
PROVISIONS CONTAINED IN THE PASSENGER TICKET CONTRACT RELATING TO VENUE,
JURISDICTION, GOVERNING LAW AND DISPUTE RESOLUTION.
This contract cannot be
modified except in writing and signed by an executive corporate officer of
Regent Seven Seas Cruises.
Dispute Resolution:
You agree that
all disputes and matters whatsoever arising under, or in connection with or
incident to this contract shall be litigated, if at all, in and
before a Court located in
Broward County, Florida, U.S.A., pursuant to the governing law of the State
of Florida, irrespective of conflicts of laws provisions, and to the
exclusion of the Courts of any other state, territory or country.
Deposit Policy:
A deposit of 15% (20%
for World Cruise and Paul Gauguin) of the per person fare is required
within 72 hours of reservation to confirm a booking. Payments cannot be
transferred to alternative booking within 120 days of sailing. Unless
otherwise noted, final payment must be received by RSSC 90 days prior to
cruise departure. Final payment must be received within 3 business days for
bookings made within 30 days of departure. RSSC reserves the right to cancel
any booking not fully paid at time of final payment. Payment may be made by
personal check, American Express, MasterCard or Visa.
Payments/Revisions:
American Express,
MasterCard, Visa and checks made payable to Regent Seven Seas Cruises are
all acceptable forms of payments. Once a deposit is made, all changes are
subject to an administrative fee.
Cancellation Policy:
All cancellations
must be in writing. The following cancellation charges will be assessed for
all written cancellations received prior to departure up to the scheduled
time of departure. For all air-inclusive cruise or cruisetour packages
cancelled after receipt of the airline ticket, refunds will only be
processed after the return of the airline ticket. The following charges will
apply to cancellations received as follows:
Standard cruises 2008
(Includes Grand Circle Pacific and Discovery
Collection)
Days Prior to Vacation
Date Cancellation Amount
120-91
$200 per person cancellation fee
90-60
10% of fare per person
59-30
25% of fare per person
29-15
50% of fare per person
14-0
100% of fare per person
Paul Gauguin
2008
From date of deposit to 121
days prior to vacation date:
$100 per person
administrative fee applies to deposited bookings.
Days Prior to Vacation
Date Cancellation Amount
120-91
10% of fare per person
90-61
20% of fare per
person
60-31
50% of fare per
person
30-0
100% of fare per person
Standard cruises 2009
From date of deposit to 121
days prior to vacation date:
$200 per booking
administrative fee. This administrative fee may be converted to a Future
Cruise Credit redeemable on bookings made up to 6 months after cancellation
and for travel any time.
Days Prior to Vacation
Date Cancellation Amount
120-90 $400 per booking
cancellation fee
90-60
10% of fare per
person
59-30
25% of fare per
person
29-15
50% of fare per person
14-0
100% of fare per person
Paul Gauguin
2009
From date of deposit to 121
days prior to vacation date:
$200 per booking
administrative fee. This administrative fee may be converted to a Future
Cruise Credit redeemable on bookings made up to 6 months after cancellation
and for travel any time.
Days Prior to Vacation
Date Cancellation Amount
120-91
10% of fare per person
90-61
20% of fare per
person
60-31
50% of fare per
person
30-0
100% of fare per person
World Cruises 2009
From date of deposit to 121
days prior to vacation date:
Full Cruisers: $500 per
person administrative fee for MS-B (VOY) and MS-C (MAR) and $250 per person
for C-H (VOY) and D-H (MAR).
Segment Guests: $200 per
booking administrative fee for all categories.
This administrative fee may
be converted to a Future Cruise Credit redeemable on bookings made up to 6
months after cancellation and for travel any time.
Days Prior to Vacation
Date Cancellation Amount
120-91 20% of fare per
person
90-75
50% of fare per
person
74-0
100% of fare per person
Grand Asia Pacific &
Discovery Collection 2009
From date of deposit to 121
days prior to vacation date:
Full Cruisers: $1,000 per
booking administrative fee for MS-B (VOY) and MS-C (MAR) and $500 per
booking for C-H (VOY) and D-H (MAR).
Segment Guests: $200 per
booking administrative fee for all categories.
This administrative fee may
be converted to a Future Cruise Credit redeemable on bookings made up to 6
months after cancellation and for travel any time.
Days Prior to Vacation
Date Cancellation Amount
120-91 $400 per booking
cancellation fee
90-60
10% of fare per
person
59-30
25% of fare per
person
29-15
50% of fare per
person
14-0
100% of fare per person
Minerva
2009
From date of deposit to 121
days prior to vacation date:
$200 per booking
administrative fee. This administrative fee may be converted to a future
cruise credit redeemable on bookings made up to 6 months after cancellation
and for travel any time.
Days Prior to Vacation
Date Cancellation Amount
120-91 $400 per booking
cancellation fee
90-60
20% of fare per
person
59-45 50% of fare per
person
44-0
100% of fare per
person
Travel Documentation:
All Guests must
have passports valid for six months following disembarkation and necessary
visas when boarding. It is the Guest’s responsibility
to ensure that they have all
necessary documents to participate in the cruise or cruisetour which they
have purchased and Regent Seven Seas Cruises accepts no responsibility for
obtaining required visas nor for advising Guests of visa or other
immigration requirements. Travel documents are issued approximately 25 days
prior to departure.
Responsibility:
Regent Seven Seas
Cruises accepts no
liability or responsibility, whether occasioned by railroad, motor coach,
private car, boat, aircraft or any other conveyance, for any injury,
damages, loss, accident, delay or irregularity which may be occasioned
either by reason or defect, through the acts or defaults of any of any
company or person, or in
carrying out the arrangements of the cruise or cruisetour, as a result of
any cause beyond the control of Regent Seven Seas Cruises. Guests
specifically release Regent Seven Seas Cruises from any and all claims for
loss or damage to baggage or property, or from personal injuries or death,
or from loss from delay, arising out of the acts, omissions or negligence of
any other party, such as air carriers, hotels, shore excursion operators,
restaurateurs, transportation providers, medical personnel, ship owners,
ship operators or other providers of services of facilities. All
arrangements made for Guests with independent contractors, including medical
services, are made solely for the convenience of Guests and are done at the
Guest’s own risk and cost. Regent Seven Seas Cruises shall not be liable for
delay or inability to perform any portion of the cruise or cruise tour
caused by or arising out of strikes, lockout or labor difficulties or
shortages whether or not the Carrier is a party thereto, or explosion, fire,
collision, standing or foundering of the vessel or breakdown or failure of
or damage to the vessel or its hull or machinery or fittings howsoever and
whosoever any or the same may arise or be caused, or civil commotion, riot,
insurrection, war, government restraint, requisitioning of the vessel,
political disturbance, acts or threats of terrorism, inability to secure or
failure or supplies including fuel, Acts of God, or other circumstances
beyond its control.
Cancellation by Regent
Seven Seas Cruises:
Regent Seven Seas Cruises
reserves the right to
withdraw and/or cancel a cruise or cruisetour or to make changes in the
itinerary and hotel accommodations whenever, in its sole judgment,
conditions warrant. In the event of charters of the vessels, truces,
lockouts, riots or stoppage of labor from whatever cause or for any other
reason whatsoever, the Owner or Operator of the vessels identified in the
current brochure may, at any time, cancel, advance or postpone any scheduled
cruise or cruisetour and may, but is not obligated to, substitute another
vessel or itinerary and Regent Seven Seas Cruises shall not be liable for
any loss whatsoever to Guests by reason of any such cancellation,
advancement or postponement. Regent Seven Seas Cruises shall not be required
to refund any amount paid by any Guest who must leave the cruisetour
prematurely for any reason, nor shall Regent Seven Seas Cruises or the
owners or operators of the vessels identified in Regent Seven Seas Cruises
brochures be responsible for the lodging, meals, return transportation or
other expenses incurred by such Guest.
Services Provided by
Airlines: Regent
Seven Seas Cruises
reserves the right to choose the air carrier, routing and city airport from
each gateway city. Any changes made to an issued airline ticket will incur
an administrative change fee. Any additional costs including penalties for
cancellations/rebookings will be made at the Guest’s expense. All airline
tickets issued by Regent Seven Seas Cruises are refundable only to Regent
Seven Seas Cruises, therefore, all tickets should be returned to: Regent
Seven Seas Cruises, Attention: Air Refunds. Regent Seven Seas Cruises will
determine the amount of any refund due. If the air ticket is lost, the Guest
is responsible for the costs of its replacement. Regent Seven Seas Cruises
has no responsibility for altered travel plans caused by airline delays or
for any act, omission or event occurring while not onboard. Regent Seven
Seas Cruises cannot confirm airline seat assignments, add frequent flyer
numbers to airline records or request special meals. These services should
be arranged by his or her travel agent directly with the airline.
Insurance:
We highly recommend adequate
personal and baggage insurance and trip cancellation insurance for all
Guests. All trip cancellation policies will be strictly enforced.
Applications for insurance are provided upon request.
Physically Challenged
Guests: We
welcome Guests with special needs. Guests who have any medical, physical or
other special needs must contact Regent Seven Seas Cruises at 800-285-1835
to obtain our Policy Statement.
For Profit
Entity: Notwithstanding that Regent Seven Seas Cruises, at the Guest’s
option, arranges air travel, hotel accommodations, ground transfers, shore
excursions and other services with independent suppliers of services, it
should be understood that Regent Seven Seas Cruises, being a “for profit
entity,” earns a profit on the sale of optional services.
Sellers of Travel Laws:
Regent Seven Seas Cruises is exempt from the Sellers of Travel laws of
Florida, California and other similarly situated jurisdictions based upon
its status as a common carrier/ocean carrier.
Revised November 12, 2008